Refund & Cancellation Policy

1. Overview

At MISKA Tech, we strive to ensure our customers are completely satisfied with our WhatsApp Business API automation services. Because our services are digital and involve immediate access to proprietary API integrations, our refund and cancellation policies are structured to reflect the nature of these digital goods.

2. Subscription Cancellations

You may cancel your subscription plan (3 Month, 6 Month, or 12 Month) at any time through your unified dashboard or by contacting our support team.

• Cancellations will take effect at the end of your current paid billing cycle.
• You will continue to have full access to your CRM, chatbots, and broadcast tools until the end of your current billing period.
• We do not provide prorated refunds for mid-cycle cancellations.

3. Refund Eligibility

Refunds are generally not provided for our subscription plans. However, we may grant a full or partial refund under the following exceptional circumstances:

• Technical Failure: If you are completely unable to access or utilize our platform within the first 7 days of your purchase due to a verified technical fault on our end that our support team cannot resolve.
• Accidental Duplicate Billing: If you were incorrectly charged multiple times for the same subscription period.

4. Non-Refundable Scenarios

Please note that we absolutely cannot issue refunds under the following conditions:

• Meta/WhatsApp Account Bans: If your WhatsApp Business account is suspended or banned by Meta due to violations of their Commerce or Messaging policies (e.g., sending spam, unapproved promotional blasts), you will not be refunded for your MISKA Tech subscription.
• Change of Mind: We do not offer refunds if you simply decide you no longer need the service after the setup is complete.
• Meta Messaging Charges: The per-conversation charges (e.g., ₹0.86/marketing) are billed directly by Meta and pass through our system. These wallet recharges/deductions are strictly non-refundable under any circumstances.

5. How to Request a Refund or Cancellation

If you believe you are eligible for a refund based on the criteria above, please submit a formal request to our billing department within 7 days of the transaction.

Contact Information:
Email: support@miskatech.com
Phone: +91 96453-80436

Please include your Account ID, registered email address, and a detailed explanation of your request. Our team will review your case and respond within 3-5 business days.